Mantra Resort Terms of Service
Welcome to Mantra Resort. These Terms of Service outline your rights and obligations when using our services. By accessing or using our services, you agree to comply with these terms.
1. Reservations and Payments
1.1. Booking Requirements: Reservations are subject to availability. To book, provide accurate information, including contact details.
1.2. Payments: Payments must be made as per our pricing terms and deadlines. Contact us for details.
1.3. Cancellations: Review our cancellation policy when making a reservation.
2. Accommodation
2.1. Check-In/Out: Check-in and check-out times must be adhered to.
2.2. Age Limit: Some accommodations have age restrictions.
2.3. Safety: Guests are expected to follow safety guidelines provided by the resort.
3. Behavior and Conduct
3.1. Respect: Show respect to other guests, staff, and property.
3.2. No Smoking: Smoking is only permitted in designated areas.
3.3. No Pets: Pets are not allowed on the property.
3.4. Quiet Hours: Observe quiet hours for the comfort of all guests.
4. Liability
4.1. Damage: Guests are responsible for any damage caused.
4.2. Liability: We are not liable for lost or stolen items.
4.3. Accidents: Guests are advised to exercise caution and follow safety guidelines.
5. Privacy
5.1. Privacy Policy: Your data is handled in accordance with our Privacy Policy.
6. Service Changes
6.1. Changes: We may modify services, prices, and policies at our discretion.
6.2. Notifications: We will attempt to inform you of changes as appropriate.
7. Governing Law
7.1. Applicability: These terms are governed by and construed in accordance with Indian law.
7.2. Jurisdiction: Any disputes will be resolved in courts within India.
8. Contact Us
8.1. Questions: If you have questions or concerns about these terms, contact us at [contact information].
9. Agreement
9.1. Acceptance: Your use of our services is your acceptance of these terms. If you do not agree with these terms, please refrain from using our services.
Important Points To Note: Please note: This code is for convenience purposes only. You are paying only 10% of the amount. The rest 90% should be paid on arrival. The remaining balance must be paid on arrival at the property. Offer applicable on website bookings only.
Book your dream stay today and take advantage of this exclusive offer! Don't miss out!
Check-In and Check-Out Times:
- Check-in between 4 pm to 6 pm (no check-ins allowed post 8 pm).
- Check-out between 10:30 am to 12:30 pm (post 12:30 next day tariff will apply).
Accessibility:
- The resort is located on a hill, and guests may need to climb 10-15 stairs to reach their cottages.
- Mantra Resort has two restaurants, Murali Pure Veg, and Sanjha Chulha Veg/Non-Veg, located around 600 meters apart.
Guest Requirements:
- Guests should provide a valid photo ID for all members of their group at check-in, regardless of age.
- Digital and contactless payment is encouraged.
COVID-19 Safety:
- Guests are advised to carry hand sanitisers and wear masks in public areas.
- Please follow social distancing guidelines.
- Avoid crowding at the buffet and in common areas.
- Rooms and common areas are frequently fumigated; a slight smell may be noticed due to sanitization.
Alcohol and Tobacco:
- Consumption of alcohol is prohibited in common areas. Please drink responsibly.
- Chewing tobacco and spitting are strictly prohibited; please be socially responsible.
Environment and Wildlife:
- The resort is in the protected Western Ghats; please refrain from harming nature.
- Use mosquito/insect repellent creams during treks and outdoor activities.
- Wear appropriate sports shoes.
Mantra Resort Guidelines:
- Check-in for unaccompanied individuals over 65 years is not allowed.
- Accurate information about guest ages is required. Misrepresentation will incur a 50% extra charge.
- Infants (0-3 years) are charged at the Infant Tariff; children (3-10 years) are charged as per the Children Tariff, and those above 10 years are charged as adults.
- Damage to the resort property will be charged.
Cancellation Policy:
- 30 days' advance notice: 10% retention charge.
- 30-15 days' notice: 50% retention charge.
- 15-07 days' notice: 75% retention charge.
- No refund within 07 days of arrival. No-show will retain all booking days' charges. No refund during peak periods.
COVID-19 Restrictions:
- For safety, use your vehicle for internal transport.
- Avoid stops, food purchases, or mingling with nearby village people during travel to and from the resort.
- Regular temperature checks with non-contact thermometers.
- Follow government advisories.
- Download the Aarogya Setu app.
- Immuno-compromised guests are encouraged to bring their towels and sanitization materials.
- Use resort facilities such as outdoor games, jungle treks, waterfall trails, bonfires, and karaoke.
How to Reach Mantra Resort (Recommended Route): Step-1: Pune to Nasrapur
Step 2: Nasrapur to Mantra Resort
Thank you for choosing Mantra Resort. We look forward to ensuring your stay is enjoyable and safe.